alexamcmahon.com

Alexa McMahon

Corporate Hospitality Consultant

Experience

The Luxury Collection

Manager, Global Brand Management & Marketing | Full-time | Jan 2023 – Present (2 yrs 3 mos) | Bethesda, Maryland, United States (Hybrid)

  • Developed and launched The Luxury Collection Concierge, a global brand initiative with industry experts and innovative touchpoints.
  • Strengthened global brand identity through oversight of US/Canada and international teams.
  • Represented the brand at industry events, including the National Group Sales Conference.

Skills: Brand Awareness, Brand Strategy, Luxury Brand Marketing, Brand Development, Luxury Travel, Brand Management, Luxury Lifestyle, Hotel Management, Boutique Hotels, Opening Hotels, Hotel Booking, Hotel Design, Hospitality Management

St. Regis Hotels & Resorts

Manager, Global Brand Management & Butler Services | Full-time | May 2022 – Jan 2023 (9 mos) | Bethesda, Maryland, United States (Remote)

  • Led the global activation of St. Regis Butler Service through cultural initiatives such as House Briefings and webinars.
  • Collaborated with Operations, Legal, and L&D teams to streamline service processes.
  • Developed comprehensive training programs to elevate service standards and brand differentiation.

Skills: Project Management, Cross-functional Collaborations, Luxury Brand Marketing, Luxury Travel

Hotel Bel-Air

Global Guest Relations Diplomat | Full-time | Jun 2019 – May 2022 (3 yrs) | Los Angeles, California (On-site)

  • Spearheaded the transformation of hotel operating systems into a global, guest-centric platform.
  • Managed Front Office departments at a Forbes Five-Star property, overseeing key revenue-generating guests.
  • Collaborated with the UK corporate office and European properties to anticipate guest movements.

Skills: Luxury Lifestyle, Boutique Hotels, Hotel Management, Hotel Booking

Viceroy Hotels and Resorts

Assistant Front Office Manager | Full-time | Jul 2017 – Jun 2019 (2 yrs) | L’Ermitage Beverly Hills (On-site)

  • Managed daily Guest Services operations including Front Desk, Concierge, PBX, Bellmen, and Valet teams.
  • Implemented Forbes 5-Star training manuals to ensure consistent luxury service.
  • Increased hotel loyalty program enrollment by over 80% through strategic initiatives.

Waldorf Astoria Chicago

Food and Beverage Manager | Full-time | Jul 2015 – Jul 2017 (2 yrs 1 mo) | Chicago, Illinois (On-site)

  • Managed daily operations, scheduling, payroll, and inventory for the banquet team.
  • Implemented SOPs during a hotel renovation, achieving over 90% Engagement Score.
  • Achieved a YTD Overall Satisfaction score of 100% on MPS.

Earlier Roles

  • Management Development Program | Contract | Jan 2015 – Jun 2015 | Chicago, Illinois

  • Hilton Roles – Including Campus Ambassador at DePaul University (Jan 2013 – Jun 2015), Finance Intern at Waldorf Astoria Chicago (Jun 2014 – Aug 2014), Human Resources Intern in London (Jan 2014 – Jun 2014), and Food and Beverage Intern at Hilton O’Hare (Jun 2013 – Aug 2013)