About Alexa McMahon
Alexa McMahon is a seasoned Corporate Hospitality Consultant with an impressive track record in luxury brand management, guest relations, and hotel operations. Throughout her career, she has led transformative initiatives at some of the world’s most renowned hospitality brands, including The Luxury Collection, St. Regis Hotels & Resorts, Hotel Bel-Air, Viceroy Hotels and Resorts, and Waldorf Astoria Chicago.
Career Journey
Alexa’s career is defined by her innovative approach to enhancing guest experiences and elevating brand standards. Here are some highlights from her journey:
The Luxury Collection – As Manager, Global Brand Management & Marketing, Alexa launched the innovative Luxury Collection Concierge program. She forged key industry partnerships and led both US/Canada and global teams to strengthen the brand’s identity and drive outstanding guest satisfaction.
St. Regis Hotels & Resorts – In her role as Manager, Global Brand Management & Butler Services, she spearheaded the global activation of the Butler Service. Through initiatives like House Briefings and webinars, Alexa refined service processes and developed comprehensive training programs to uphold luxury standards.
Hotel Bel-Air – As Global Guest Relations Diplomat, she transformed the hotel’s operating systems into a guest-centric platform by introducing innovative policies and training programs, ensuring exceptional experiences at this Forbes Five-Star property.
Viceroy Hotels and Resorts – Serving as Assistant Front Office Manager, Alexa managed daily Guest Services operations, implemented Forbes 5-Star training standards, and achieved an over 80% increase in hotel loyalty program enrollment.
Waldorf Astoria Chicago – As Food and Beverage Manager, she optimized operational efficiency by overseeing scheduling, payroll, and inventory management during a critical renovation period, achieving record engagement and satisfaction scores.
Early Career – Starting with roles in management development, campus ambassadorship, and internships in finance, human resources, and food and beverage management, Alexa built a robust foundation that underpins her deep industry expertise.
Combining operational excellence with strategic brand insight, Alexa McMahon continues to set industry benchmarks in luxury hospitality, driving memorable guest experiences and operational success across the globe.